Notice

Q:   Upgrade PDA Rom from WM5.0 to WM6.0, MKID have changed. Old Registration code could not work anymore. How can I use MapKing again?

A:   If you upgrade your OS or update your Rom, Usually MKID will change. That you need to provide your MapKing product authorization code and new MKID to support@mapasia.com to apply a new registration code.

Q1   How can I install MapKing and process the online registration ? Is this a very complicated process ?

A1   Please follow installation and registration procedures and screen shot in page 3. MapKing is a matured product with a great number of copies sold already so you need not worry about this.

Q2   My PC does not have internet connection. Is there any other way I could register the map ?

A2   Map products can only be registered through online connection to our server.

Q3   My PC is connected to the internet but I still couldn¡¦t get the map registered.

A3   Most likely the server is temporary out of service due to maintenance or unauthorized intrusion. You can use the map without registration for a trial period of 5 days. Please try to register again a few hours or even one day later.

Q4 Points of attention when I register Pocket PC version:

1. The PDA Name (From 'settings'->'Owner information) MUST be identify with the name you registered from Internet. No expectation of bold, fonts, encoder etc.
2. PDA name is not equal to PDA ID, which can be modify in ' Owner information' only.
3. The Registration codes are composes by 16 digit characters and numbers in UPPERCASE ONLY.
4. Open the correct map file for difference registration code.
5. Please do the following setting. Unclick the option 'Load recent map in startup' which can be find in 'tools'->'options'. Press reset and re-enter the registration code.
6. Please make sure the map files(.mk2) are in folder 'My documents'. 

Q5   My pocket PC has suffered a fatal system crash and I am forced to do a full scale system reset that wipes out all previous installed software including MapKing. Unfortunately, I forgot to keep a record of my registration codes. What should I do ?

A5   MapAsia, the developer of MapKing, maintains a database of all registered users. Please send the following details to support@mapasia.com and we shall retrieve your registration code from our database and send it back to you :

Launching MapKing

Q6   I have bought the Hong Kong Street Map for Pocket PC. When I launch MapKing, why do I only see the demo Map that only covers a small area in Wan Chai instead of the full map ?

A6   The demo map is installed automatically when you install the MapKing program. Its purpose is to let you verify that MapKing has been properly installed before you get a chance to obtain registration code for the map product(s) you purchased. If you have purchased the Hong Kong Street Map that comes in a file size of approximately 13 MB, you should open it directly from the My Documents folder. We advise you to delete the demo map because it does not serve any       purpose in case you have purchased the full scale Hong Kong map.

New Products and Updates

Q7   Where can I find information about new map products and updates to existing maps ?

A7   Please visit www.mapking.com for information about new products and updates. We will   also send e-mails to registered users when we have new products or updates released.

Q8   How often do you release update to existing maps ?

A8   Maps are updated at least once a year.

Q9   Are updates free for existing users ?

A9   We have different update policy for different map products. In general, all updates released within 6 months are provided free of charge. If you are a registered user you will receive e-mail notification when there is an update available for the product(s) you have purchased.

Route Planning

Q10   Route Planning could not always generate the optimum route, why is its performance not that consistent ?

A10   Route Planning is only meant to provide a crude reference instead of an absolute guideline. Please refer ¡§IMPORTANT MESSAGE CONCERNING ROUTE PLANNING¡¨ in page 1.

Q11 Do you have any plan to improve Route Planning performance ?

A11  We have plans that are already in progress to improve Route Planning by fine-tuning the software engine as well as enhancing the quality of routing source data. We plan to release updated versions of software and map data within 2004 that would yield better route planning results compared to the current versions.

Q12 Any hints that could make Route Planning run more smoothly ?

A12 Since Route Planning is calculated from the embedded road network data, you should place the routing points either on top of or very close to the street lines.

GPS Tracking

Q13 I wonder whether my existing GPS receiver or the GPS receiver I plan to buy is compatible with MapKing ?

A13 MapKing supports the standard data output protocol of NMEA0183 used by virtually all civilian GPS receivers. Compatibility issue mainly occurs on the hardware interface platform between your PC and the GPS receiver. You should consult the technical specifications or the dealer of your PC and receiver to make sure that the two can be connected. For instance, problem might occur if you have an older type of receiver that outputs signals through serial com port whereas your brand new Pentium 4 notebook doesn¡¦t have serial port interface.

Q14 Is there anything I must do before I can start using GPS tracking ?

A14 You must ¡§scan¡¨ your receiver before you use it for the first time. This is a one-off handshaking process to let the system recognize signals feeding from the receiver.

Q15 GPS Status Window says ¡§GPS is warming up..¡¨, I¡¦ve been waiting for a long time and still couldn¡¦t get any positioning signal at all.

A15 Please acquire the initial GPS signals at a spot with a clear view of the sky and away from high-rising building structure. Acquiring the initial satellite fix is called ¡§Cold Boot¡¨ in GPS terminology and the process might take more than a few minutes. If you cannot get any signal even trying to do so at a good reception spot and there is no error message while ¡§scanning¡¨ your receiver, you might have a faulty receiver and you should contact   the device dealer for a maintenance checkup.

Q16 Is there a rough estimation about the accuracy of GPS signals ?

A16 Average precision at good reception spot is about 10-15 meters. This is however a rough estimation NOT based on scientific research.

Technical Support and Further Enquiry

Q17 How can I get further technical support and answers to questions not covered in this User¡¦s Guide ?

A17 Please send e-mail to support@mapasia.com .

More Sophisticated Mapping Solutions

Q18 I like MapKing but I need a more sophisticated mapping tool that allows me to create multiple   map layers not just for point objects ( My-POI ), but line and region objects as well. I also want to expand the data field structure of My-POI. Do you have any suggestion ?

 A18 We, MapAsia, do offer highly customizable mapping applications and solutions to   enterprise-level customers. MapKing is only one of our product line targeted for the general consumers. Please send your requirements to mapsale@mapasia.com and our staff responsible for high-end mapping solutions will contact you to follow up